From tracking down gone-aways to identifying occupiers we can provide you with specialist support

Unidentified ‘occupiers’ using the supply and ‘gone-away’ customers are a massive profit leak for Utility companies.

At Trace & Connect we endeavour to establish who is at the ‘Occupier’ address, make contact with them and transfer the call to our client. Our client has the opportunity to collect any arrears and sign the customer up to prevent future lost income. With gone-aways we can use the same process to make contact and deliver the customer by phone allowing our clients Agents to collect outstanding payments.


From tracing defendants, checking addresses are correct or identifying the addresses and contact details of beneficiaries we are here to help.

Accurate address information is vital to our solicitor clients. We are able to locate new addresses for gone-aways, confirm a subjects address is correct and also carry out pre-sue information reports. We can carry out in depth investigations to locate missing beneficiaries.

“I have been using Trace & Connect for about a year now and after having many a nightmare with other tracing agents I’m very happy to report that Trace & Connect do a fantastic job for us at an excellent price. The quality of the reports is first class and their ‘ring through’ service just shows why we use them and only them.”

Steve White (MICM), Thornbury Collections Ltd:

To discuss how you could improve your contact rates, reduce costs and improve customer relationships call Christopher Thompson on

01484 722995