Compliance and integrity are the cornerstones of our operation.
As a leading tracing agency, dealing with high profile clients, we ensure that our clients reputations are never put at risk.
We employ an internal auditor to review samples of our trace work and our telephone calls, to ensure our high standards are maintained. All of our telephone calls are recorded. We encourage our clients to carry out thorough audits.
Our method combines conventional tracing techniques with an innovative and proven system for making direct contact with gone aways.
Our team of tracers quickly confirm the caller’s identity and details – but then we take things that vital step further – we rapidly transfer the call directly through to a designated number in your office.
Just seconds after the gone-away has been traced, you can be talking to them direct. This gives you the best possible chance of resolving the account.
We are a CSA accredited organisation. High levels of expertise exist throughout Trace & Connect. Many of our people have proven backgrounds in financial services, home retail credit, communications and other large, successful, consumer-orientated corporate organisations.