We do the hard work for you!
To recover debt from ‘gone-aways’ we know you need to talk to your customers to make an arrangement to pay and our main focus is to try and help you establish that contact. We do not simply provide you with a snippet of data gleaned from a database but we pursue any leads uncovered to establish if the information uncovered is correct. We like to confirm each address by two different sources and then try and make the telephone contact with the customer for you. We put a lot of emphasis on trying to find new telephone numbers for your customer to maximise any telephone contact opportunities. Once we have the customer on the telephone we can pass the call directly through to your office telephone or an incoming calls area. No technology is needed!
In brief, we make life easier for you. We provide the effort and resources to make the vital contact call with the customer and allow your staff to concentrate on collecting the debt. If we are able to trace 65% of your ‘gone aways’ and get a third of those traced on the telephone, you could be speaking to over 20% of your missing debtors within the next few days. The result of this initiative would be increased recoveries and bad debt provision savings (especially if the provision against ‘gone- away’ debt is higher than standard debt). There is no charge for a negative trace and rechecks are kept to a minimum (less than 1.0%) due to our thorough processes.
High street banks, solicitors and debt collection agencies have chosen to use this highly effective service, with great success, for many years.